These Terms of Service govern access to and use of Brandtrace, operated by Brandtrace.net (KVK 84222689), a Dutch sole proprietorship. By creating an account or using the Service, you agree to these Terms; an organisation user confirms authority to bind that organisation.
1. The Service
Brandtrace helps teams monitor how language models and AI assistants describe their brand and how AI/search crawlers interact with their websites. It sends configured prompts to third-party models and, where enabled, processes crawl logs or Google Search Console data for domains you control.
2. Accounts
Accounts are created and authenticated through our identity provider. You are responsible for account security and activity under it; promptly notify [email protected] of suspected unauthorized use.
3. Subscriptions and billing
- Brandtrace has free and paid subscription tiers; paid subscriptions are billed in advance on a recurring basis through Stripe.
- By subscribing, you authorize Stripe to charge your selected payment method each billing cycle until cancellation.
- You may cancel in the Service at any time; cancellation takes effect at the current period’s end, without partial-period refunds unless law requires them.
- We may change prices or features prospectively with reasonable notice before an active subscriber’s next billing cycle.
4. Acceptable use
You may not violate law or third-party rights, seek unauthorized access, disrupt the Service, submit unlawful or abusive prompts or content, or reverse engineer or resell the Service without consent. We may suspend or terminate accounts that violate this section.
5. Your content and data
You retain ownership of submitted brand, project, and prompt data. You grant us a limited licence to host, process, and display it solely to provide the Service. You must have rights to submit it, including connected domains and Search Console access.
6. Third-party integrations and AI outputs
The Service uses third-party providers, including model providers and optional Google Search Console. Their terms also apply. AI outputs are non-deterministic and may be inaccurate, incomplete, or change without our action; Brandtrace does not guarantee their accuracy.
7. Intellectual property
The Service, including software, design, and branding, belongs to Brandtrace and is protected by intellectual-property law. Except for the rights expressly granted, we reserve all rights.
8. Disclaimers
The Service is provided “as is” and “as available”, without warranties, including merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent law permits.
9. Limitation of liability
To the maximum extent permitted by law, Brandtrace is not liable for indirect, incidental, special, consequential, punitive damages, or lost profits, revenue, or data. Total liability for a Service claim is limited to the amount paid in the preceding twelve months.
10. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach, or discontinue all or part of the Service with reasonable notice. Provisions that should survive, including intellectual property, disclaimers, liability and governing law, survive.
11. Governing law
These Terms are governed by the laws of the Netherlands. Disputes are subject to the exclusive jurisdiction of competent Dutch courts unless mandatory consumer-protection law provides otherwise.
12. Changes to these Terms
We may update these Terms. Material changes appear through an updated effective date and, where appropriate, direct notice. Continued use after the effective date accepts the updated Terms.
13. Contact
Questions about these Terms? Email [email protected].