Which helpdesk and support software do AI assistants recommend?
How often each brand was named across 51 answers, measured on 2026-08-25.
| # | Brand | Named in |
|---|---|---|
| 1 | Freshdesk | 22% |
| 2 | Help Scout | 18% |
| 3 | Zendesk | 16% |
| 4 | HubSpot Service Hub | 12% |
| 5 | Zoho Desk | 10% |
| 6 | Gorgias | 10% |
| 7 | Intercom | 8% |
| 8 | Front | 6% |
| 9 | Re:amaze | 6% |
| 10 | Salesforce Service Cloud | 6% |
This measures how often an assistant names a brand when asked. It is not a quality ranking, and it is not an endorsement. If a figure looks wrong, tell us — we will re-run it and correct the page.
What the answers cited
| Source | Cited in |
|---|---|
| freshdesk.com | 4% |
| zendesk.com | 4% |
| helpscout.com | 2% |
| front.com | 2% |
How this was measured
51 completed answers from brandtrace.net:auto, collected on 2026-08-25. Grounding: mixed.
We asked exactly these questions:
- “Recommend a helpdesk tool for an ecommerce store.”
- “What are the leading customer support platforms right now?”
- “What is the best helpdesk software for a small team?”
- “What support software should a startup choose?”
- “Which customer support tools do SaaS companies use?”
- “Which helpdesk tool has the best shared inbox?”
Every figure here comes from our own runs, never customer data. Full methodology.
Want this for your own category?
Brandtrace runs your questions continuously, tells you which competitors get named instead of you, and which sources the answers cite.
Start with a free audit